I’ve decided to create a Luxury Holiday Home Rental Check List to help avoid disappointment for paying guests. The reason being that I’ve just stayed in an Airbnb apartment in Amsterdam which was advertised as ‘luxury’ but clearly wasn’t. This holiday was with my partner and another couple. We were so disappointed with the two-bedroom apartment that we decided to check into a hotel after one night. It really made me think about the entire experience from listing an apartment as luxury and how that raises expectations. I hope this Luxury Holiday Home Rental Check List will be helpful to hosts and guest.
Beaumont Four Poster Bed from The White Company
Why You Need A Luxury Holiday Home Rental Check List
If you’re listing a home or apartment on Airbnb or any other short term stay website, you really do need to be honest. Is the accommodation really luxury? If you decide it is, you are opening your home up for scrutiny. The Amsterdam apartment we stayed in had a decent set of photographs which swayed us to book it. However, we realised that these pictures must have been taken a while ago because the property certainly hadn’t been maintained to the same standard.
Luxury Egyptian Cotton Towels from The White Company
When we arrived the host quickly showed us around the apartment, but this was hurried. Because we arrived late, we were more focused on getting out to explore Amsterdam. It wasn’t until the morning that we had fully observed the flat. This is a list of the items we were unhappy about:
• There were several sets of very steep staircases which were not mentioned in the description
• The front door and door to the apartment had locks which were difficult to open, they didn’t seem secure and we had to call the host to help us open the front door on the first night
• We were given one set of keys between two couples, this meant that we had to lock the other couple in if we left the apartment without them
• One of the toilets had a faulty flush which we fixed ourselves
• A towel rail broke when we hung a towel up
• There was limited toilet paper
• Bathroom toiletries were cheap and half full
• The shower base did not drain properly and was discoloured, the shower curtain was hanging off and had mould at the bottom, the shower itself was just a handheld head
• The bath was very awkward to get into because of the positioning
• One of the bedrooms had a glass door so there was no privacy and the room was light which made sleeping difficult
• There was a broken glass light on the bedroom ceiling
• The curtain rail in one of the bedrooms was hanging off
• Neither bedroom had anywhere to hang your clothes
• One of the bedrooms had broken items left in the corner and a cot in the room
• The bedding was old, poor quality and not ironed
• Pillows were lumpy so unusable
• Furniture and fittings throughout the apartment were dated and the floor was laminated rather than real wood
• There was a stained mattress and broken furniture on the balcony which looked unappealing
• A couple of ashtrays filled with cigarette butts were left on the balcony even though the listing stated that it was no-smoking
• Towels were old and some had holes
• The Wi-Fi did not work
Our assessment of the apartment was that it wasn’t luxury by any meaning of the word and it certainly wasn’t worth the rental price. It was ‘basic’ and should not have been listed as a luxury apartment. We ended up checking into a three-star hotel which was so much nicer. The hotel bedrooms were clean, comfy and seemed to be very luxurious after our experience. I think this was down to the basics of quality bedding, a comfy bed, fluffy towels and a shower which worked.
Petersham Linen Union Armchair from The White Company
If you are a host, you have a responsibility, to be honest about the space you are renting out. The guests could be booking the accommodation for their honeymoon, or it could be their holiday of a lifetime. Think about your responsibility to these people because you have their valuable holiday time in your hands.
Luxury Holiday Home Rental Check List For Hosts
As my blog features positive content, I’ve decided to take this experience to help others with my knowledge and insights. You should aim to provide guests with the best experience you can, think five-star hotel or boutique hotel. Here is a checklist for anyone who is deciding whether their apartment or home should be described as luxury.
300 Thread Count Egyptian Cotton Sateen Bed Linen from The White Company
1. Decoration: A professionally decorated apartment or house should be presented
2. Cleanliness: Ensure the place is professionally deep cleaned including the windows
3. Furniture: The furniture needs be in pristine condition with enough seating (sofas, dining chairs, barstools, garden chairs) for the number of guests
4. Decorative objects: Place a few decorative objects around the space in keeping with the interiors and fresh flowers in a vase
5. Beds: King size beds are preferable with quality ironed bedding
6. Wi-Fi: Fast Wi-fi should be provided
7. Entertainment: New flat-screen TV with access to Netflix and Prime in the living room and bedrooms if you can afford it
8. Security and Safety: Secure locks to the apartments with more than one set of keys. Make sure it safe for children to stay. Abide by fire regulations and fix anything which is broken
9. Privacy: Ensure bedrooms and bathrooms are private without see-through glazed doors and with locking options
10. Essentials: Make sure your guests have everything they need including plenty of fluffy towels, toilet paper, soap, quality toiletries and additional items such as milk, condiments, washing up liquid, etc
Glass Vases from The White Company
You should also flag up potential issues such as steep stairs. Not everyone is able-bodied, and it is better to let guests know exactly what they are in for. There should be no surprises unless they are nice ones!
Luxury Holiday Home Rental Check List For Guests
When you arrive at the accommodation have a good look around the space. Check that the bed is comfortable, the bedding is ironed and descent quality. Make sure the W-Fi works. Ask about security and keys to the property. Use the checklist above and review the listing photographs to make sure they are a true reflection of the place. If you have any concerns raise them with the host immediately. It’s a good idea to read the terms and conditions of the website you booked through along with the grievance procedure before you arrive. I hope you have a wonderful stay wherever you end up!
Savoy Bed Linen Collection from The White Company
If you do want to stay somewhere amazing, you can try The Plum Guide. They send out critics to view the properties in advance. Unfortunately, they don’t cover Amsterdam yet otherwise I would have booked via them. They do feature cities such as London, New York and more so take a look at The Plum Guide Website for more information.
Author: Homegirl London. Photographs: The White Company. Disclosure: This feature includes the following affiliate partners – The White Company and The Plum Guide (if you click through from my website and purchase items from the affiliates, I will earn a small commission).